Privacy Policy
Effective Date: October 15th, 2025
Summary for Users (Plain Language Overview)
ZipTier collects minimal data to provide our AI-powered customer outreach service. We prioritize your privacy and data security. Here's what we collect and how we use it:
- Account Data: Email, name, and payment information for service delivery.
- Usage Data: How you interact with our platform to improve the service.
- Content Data: The documents and messages you upload for AI processing.
- Security: We use industry-standard encryption and security measures.
- Your Rights: You can access, update, or delete your data anytime.
For full legal details, please read below.
Introduction
This Privacy Policy ("Policy") describes how ZipTier India Private Limited ("ZipTier", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website, use our AI-powered customer outreach platform (the "Service"), or engage with us.
We are committed to protecting your privacy and handling your data responsibly. This Policy explains our practices regarding your personal information and your rights concerning it.
Information We Collect
We collect information in the following ways:
2.1 Information You Provide to Us
Account Information: When you create an account, we collect your name, email address, and any other information you provide.
Payment Information: We collect payment information when you purchase credits, but we don't store full credit card details. Payments are processed by secure third-party providers.
Communications: When you contact us, we collect the content of your communications and any information you choose to provide.
User Content: Documents, messages, and other content you upload to use our AI features.
2.2 Information We Collect Automatically
Usage Data: We collect information about how you use our Service, including pages visited, features used, and time spent.
Device Information: We collect information about the device and browser you use to access our Service.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience. See our Cookie Policy for details.
2.3 Information from Third Parties
We may receive information from third-party services you use to sign in to our Service (e.g., Google OAuth).
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service.
- Process transactions and send related information.
- Send technical notices, updates, and support messages.
- Respond to your comments, questions, and requests.
- Develop new features and services.
- Monitor and analyze usage patterns and trends.
- Detect, prevent, and address technical issues or security threats.
- Comply with legal obligations.
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with third-party service providers who help us operate our Service, such as hosting providers, payment processors, and analytics services. These providers are contractually obligated to protect your information.
4.2 Legal Requirements
We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.4 With Your Consent
We may share information with your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest.
- Regular security assessments and updates.
- Access controls and employee training.
- Secure data centers and infrastructure.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and the purpose for which it was collected.
When we no longer need your information, we will securely delete or anonymize it.
Your Rights and Choices
You have the following rights regarding your personal information:
7.1 Access and Portability
You can request a copy of the personal information we hold about you.
7.2 Correction
You can request that we correct inaccurate or incomplete information.
7.3 Deletion
You can request that we delete your personal information, subject to certain limitations.
7.4 Restriction of Processing
You can request that we limit the processing of your personal information in certain circumstances.
7.5 Objection
You can object to the processing of your personal information in certain circumstances.
7.6 Withdraw Consent
If we process your information based on consent, you can withdraw that consent at any time.
7.7 How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@ziptier.com. We will respond to your request within 30 days.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
Children's Privacy
Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
Changes to This Policy
We may update this Policy from time to time. We will notify you of any material changes by email or through our Service. Your continued use of our Service after such changes constitutes acceptance of the updated Policy.
Contact Us
If you have any questions about this Policy or our privacy practices, please contact us at:
ZipTier India Private Limited
Email: privacy@ziptier.com
Address: Bengaluru, Karnataka, India