Every Hour on Intake Is an Hour Not Billed
A business owner with a tax deadline, or a family with a legal problem, finds your firm at 9pm, has three questions, and calls whichever firm answers first in the morning. ZipTier answers from your practice pages, screens for fit and urgency, filters the spam and the never-a-clients, and books qualified consultations straight into the right professional's calendar. Your expertise stays on billable work; your intake runs itself.
Trust Is Decided Before the First Call
Prospective clients judge responsiveness as a proxy for how you will treat them as a client. ZipTier answers from your practice pages in seconds, screens fit and urgency, and books the consultation, while your professionals stay on billable work.
Three Problems Endemic to Professional Services
These gaps quietly send prospective clients to whichever firm answers first.
Intake competes with billable work and loses
The person qualified to answer a prospect's question is billing $300+/hour on client work. Inquiries wait, and prospects with urgent matters don't.
Most inquiries were never going to be clients
Wrong practice area, wrong jurisdiction, no budget, solicitations. A large share of inbound is noise, and someone senior pays the filtering cost.
Trust is decided before the first call
Prospects judge responsiveness as a proxy for how you'll treat them as a client. Slow, generic intake tells them everything, before you've said a word.
The Research Is Clear: Responsiveness Wins Clients
Independent research on how firms handle inquiries shows why an always-on intake assistant is where engagements are won or lost.
Only a third of law firms replied at all when a researcher emailed 500 of them, down from 40% five years earlier.
Were effectively unreachable by phone in the same study. Half the profession loses the matter before anyone reads the file.
Firms using AI-assisted intake report near-fully-automated client acquisition from first contact to booked meeting. Clients assumed it was the front desk.
Is the average law firm utilization rate: just 3.0 billable hours in an eight-hour day. Intake and admin absorb the rest.
Prospective clients expect a prompt, specific response, and read silence as a verdict. ZipTier answers in seconds from your own pages and keeps billable hours billable.
Guiding Prospective Clients From First Click to Consultation
ZipTier supports prospective clients at every stage of choosing a firm, and captures fit and urgency before any professional's time is spent.
“Do you do what I need?”
Answer practice-area and jurisdiction questions instantly, so the right matters stay and the wrong ones self-select out.
- Do you handle [practice area / service]?
- Do you work with clients in my state or industry?
- Have you handled situations like mine?
- Do you work with businesses my size?
- Is my matter something you would take on?
“Are you the right firm?”
Handle fee, credential, and confidentiality questions from your own pages, with nuance escalated to a human.
- How do your fees work: hourly, fixed, retainer?
- What does a typical engagement cost?
- Who would actually work on my matter?
- What are your credentials and specializations?
- Is the initial consultation free? Is this conversation confidential?
“How do we start?”
Book the consultation with the right partner, pre-screened for practice area, jurisdiction, and timeline.
- How soon can I meet someone?
- What should I prepare or bring?
- How long does a matter like mine take?
- Can you take something urgent this week?
- What happens after the first consultation?
Everything You Need to Book More Consultations
Screen fit and urgency, filter the noise, and route consultations to the right professional's calendar.
Built for Compliance
Never gives legal or tax advice. Answers only about the firm's services and process, and escalates nuance to a human. The page's trust anchor.
Fit & Urgency Screening
Practice-area match, jurisdiction, timeline, and conflict-check basics captured before any professional's time is spent.
Consultations by Practice Area
Routed to the right partner's calendar, warm and pre-screened.
Your Front Desk, With Perfect Recall
Accurate answers from your own pages, any hour. Clients assume it is your front desk.
Trained on Your Practice Pages
Service pages, FAQs and fee structure. Live before the next inquiry arrives, with no IT project.
Conflict-Check Basics Up Front
Parties, jurisdiction and matter type captured in the conversation, so intake starts with the file half built.
See What Prospective Clients Ask
Which practice areas draw demand and which questions stall people, so marketing spend follows real intent.
Straight Into Your Intake System
Screened enquiries export with a full transcript, ready for the matter file.
Capture at Seminars and Clinics
Speaking engagements, webinars and legal clinics become scored enquiries instead of a stack of business cards.
The Consultation Arrives Pre-Screened
Your partner opens one record and already knows the matter, the jurisdiction, the timeline, and that it is worth the hour. The misfits never reach the calendar.
Practice area, jurisdiction and timeline captured up front, so wrong-state and wrong-matter enquiries self-select out before intake.
Selling the business next year, exit and transaction structuring. A partner reads it in ten seconds and knows whether to take the call.
Both visits were after hours. The firm that responds first usually gets the engagement, and nobody on staff was awake for either.
Your tax planning page, the manufacturing industry page, then an article on selling a business. The pitch is already written.
Keep Billable Hours Billable
Give every prospective client an instant, careful response and give your professionals qualified consultations only. Get started free, or talk to us about your intake.