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Booking

The Booking settings let you configure the default calendar your AI Assistant uses for in-chat meeting bookings across your campaigns. Find it at Manage Profile > Booking in Settings.

Booking settings page with Scheduling provider (Calendly or Google Calendar), Scheduler URL, and booking visibility options

The Booking settings page.

Scheduling Provider

Choose which calendar tool powers your bookings:

  • Calendly (Recommended) — Use a Calendly appointment page (e.g., https://calendly.com/...).
  • Google Calendar — Use a Google Calendar appointment scheduling page (e.g., https://calendar.google.com/calendar/appointments/...).

Scheduler URL

Paste the direct booking link for your chosen provider. This is the page visitors land on when they choose to book a meeting from the chat.

When Should the Booking Option Appear?

  • When high intent is detected (recommended) — Show the booking option in-chat once the assistant detects high-intent signals.
  • Always visible — Show a persistent "Book a meeting" button as soon as the chat opens.

These are your account-wide defaults. Individual campaigns can still override meeting booking behavior in their own settings — see In-chat Meeting Booking for the full picture.