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KB Best Practices

Your AI Assistant is only as good as the knowledge base (KB) behind it. This section covers how to figure out what to upload, how to prepare documents so the AI Assistant reads them correctly, and how ZipTier processes web pages you add to the KB — everything you need to build a KB that gives accurate, grounded answers.

Where to Go

Suggested Documents

See which documents ZipTier recommends for your campaign type, whether Event or Web Content.

→ Suggested Documents guide

Document Preparation

Format and clean up documents before uploading so the AI Assistant can extract accurate answers.

→ Document Preparation guide

Web Content Processing

Understand how ZipTier crawls and cleans up your website content before it enters the KB.

→ Web Content Processing guide

Ready to add content to a campaign? Head to Step 3: Campaign Knowledge Base (KB) in the campaign creation wizard.